Shipping & Returns

How much is shipping

Shipping costs for stickers are FREE via regular letter mail with USPS using a postage stamp.

All other items all have flat rate shipping of $4.99.

Ready to ship orders over $50 will ship for free.

Shipping for custom projects will be included in your quote.

Do you ship overseas?

Currently, we are only offering international shipping for stickers.

What is your return policy?

We cannot accept returns for earrings due to the nature of the items. However, if they are damaged in the mail - please reach out and we will see what can be done!

For all other items, we will accept returns within 21 days of purchase. Buyer is responsible for return shipping and returning the item in original condition.

Where are you based?

We are based just outside of Baltimore, MD. If you are interested in a local pick up, please email

What is your policy on shipping delays?

While domestic orders typically arrive within 1 week (7 business days), USPS has been experiencing delays due to COVID-19 and severe weather. Please allow up 14-21 days for arrival.

International items may take 3-4 weeks (21-28 business days) or longer depending on the destination.

Please note we are unable to provide refunds simply for shipping delays. If there is a delay with your order please message us after the above timeframe and we will work to find a solution. USPS has documented extreme delays due to the holiday and COVID-19 pandemic and some orders are being impacted.

What if I entered my address incorrectly?

Please be sure to check your shipping address when ordering. I am unable to replace or refund orders delivered to an incorrect address if it was entered incorrectly by the buyer at the time of purchase.

However, if you realize after ordering that your address was entered wrong, please message me ASAP before your order is shipped and I will do my best to rectify the issue.

SVG Files and Digital Downloads

How do I read your SVG files?

For my files, I always do red stroke for cut lines, blue stroke for score lines, and purple fill for engrave. I am available if you have any questions about file formatting.

**These files are ready to go and should be fine to just upload right into the Glowforge app, but as always please reach out if you have any questions!!***

Do your files work with CNC, Cricut, or Silhouette machines?

At this time, all of our SVG files are intended to be used with laser cutters and have not been tested on any other type of machine. I do not recommend using these with other machines, but if you absolutely must - please be sure you understand how to edit SVG files to optimize them for the specific machine you are using.

Do you offer refunds or exchanges on digital items?

Due to the nature of these items, we do NOT offer refunds on digital products. However, should you have questions about your item, please feel free to email

In the event you accidentally purchase an item twice - we will exchange it for another item of equal value.

What can your SVG files be used for?

License includes personal and small business commercial use for physical items up to fifty units. After fifty, please repurchase the file. (Earring files are not subject to a quantity cap).

This license includes finished handmade items such as wood signs, blanks, layered vinyl for cups, shirts, etc. It does NOT include print on demand items or stickers or mass produced items. Please message me with any questions. File may NOT be altered and resold in any digital manner.

What do you mean by 50 units?

Each file or each file in a bundle can be used for small business use up to 50 units. At that point, I ask that you purchase the file again. It is based on the honor system and rough estimates, so please be kind and truthful. If you notice an item has been flying off the shelves, please consider repurchasing to contribute to our shop. Doing so allows us to continue to dedicate time and resources to bringing you exciting new designs!

How do I unzip my compressed/zip folder to download my files? MAC VERSION

With Mac:
If you have saved a .zip file in the Finder, double-click it to open. After opening it, you can view some or all of the contents by highlighting the files and pressing Command+Y.

1. Click the Unzip button.
2. From the drop down menu, choose to unzip your files to this Mac, iCloud Drive, Dropbox or Google Drive.
3. A "Finder style" window will open. You can browse to the folder where you want the files saved.
4. Choose to unzip the Entire Zip file or Selected Items. You may also choose to Show unzipped items in the Finder.
5. Another option is to click the New Folder button. Then type the file name and click Create.

How do I unzip my compressed/zip folder to download my files? WINDOWS VERSION

Locate the zipped folder that you want to unzip (extract) files or folders from.

Do one of the following:

1. To unzip a single file or folder, open the zipped folder, then drag the file or folder from the zipped folder to a new location.

2. To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions.

What is the difference between a single line file and an outline file?

An outline file is characterized by one single connected outline element, and then typically has the negative space pieces to either paint following score lines or to piece back into the design. See our "Marina" Mermaid design for an example.

A single line file is typically drawn directly in a vector program and does not contain those characteristic outlines. These style files are ideal for those who shape their signs as each piece lines up directly to the next and they can be placed back together to make the design. See the "Ariella" floral for an example.

Why do you include multiple files in your outline file listings?

Different sign makers prefer different types of files! When reading my file descriptions, you’ll see what I refer to as “Puzzle Piece” and “Coloring Book” style files.

The Puzzle style is where all the pieces are cut individually and the maker can assemble them as if putting together a puzzle (and they usually include an outline to help with assembly).

The Coloring style is for beginners or anyone who isn’t comfortable with lots of pieces - it will have scored lines that you can follow to paint the piece.

There are also instances where I’ll combine the two styles for certain files, so you may need to open them to figure out what works best for your needs. Be sure to read the instructions included, and let me know if you have questions!

What is the difference between engraving and scoring?

Engraving burns the “fill”, or the colored portion, of your design. The laser has to move back and forth and burn away material anywhere that has a solid color to it in your file. It tends to take a bit longer to complete because of this. Factors affecting laser time include how complex your design is and the intensity of your engrave in terms of power and depth. Engraving leaves behind a color anywhere from tan to a deep brown black depending on your settings. Be aware that some materials are not as optimal for engraving and may show variations in the engrave color as a result.

Scoring is essentially a low power cut that does not go through your material. It follows the “stroke,” or the outline, of your design, and marks the material accordingly. For my scoring files, they are drawn with a single line directly in a vector program. This type of file tends to be a faster process than engraving. The score marks are thin and dark and do not necessarily change their appearance based on the material you are using, but it is still recommended to test your settings at the start of each project.

anything we didn't cover?

Feel free to shoot us a message using the contact form below - we will get back to you within 48-72 hours.

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